ESG Heat Pack Testimonials
"Fantastic customer service. I was able to contact the seller easily and received an immediate response. I was very happy to find them."
by Linda E." March 9, 2014
Original Bed Buddy
Best product on the market - the old style anyway - and ESG is the only place with them. The newer version has a seam down the center making it much less flexible. It also doesn't seem to hold heat as well or get as hot either. I searched long and hard to find these at ESG and Ellie was so nice and helpful. I live in Missouri and received them the very next day after I ordered them. Outstanding service!
by Kim on 10/28/2012
Thanks. These are both great products: the O-Buddy and the Rounded Neck Heat Pack. I pinched a nerve in my neck (ouch) several days ago and these bring soothing comfort. And, also, thank you for the fast shipping. I may be doing more purchases from you. Keep up the good work. And, by the way, I heard about ESG from a comment a person made about another's negative review regarding the new seamed Buddy. The commenter mentioned you guys, and so here in am. And I intend to tell that person thanks, also.
Regards, M. Hallman on 4/15/2012
The shoulder packs were rec'd today, in 4 days after being sent from Florida to Oregon.
Super fast and great communication. The packs smell absolutely heavenly, can't wait to give as Christmas gifts. Very happy with purchase. Thank You Ellie!
by Kelly on 09/05/2011
"Best Service EVER!" Answered on a holiday and on the first ring and handled my questions fast and efficiently. Will definitely be back and order more!
Great Customer Service
If you want great customer service, this company has it. All of my questions were answered and she was so patient. Thank you so much!
by Ann Rowetter on 07/15/2011
BY FAR, ONE OF THE FINEST COMPANIES THAT I HAVE HAD TO PLEASURE OF DOING BUSINESS WITH!!!
Ellie is professional, personable and offers solutions to challenges instead of just treating the challenge as an inconvenience.
I will definitely conduct business with this company in the future. Shawn Olswold.
by passionatepaws on 12/09/2011
Excellent company to do business with. I am always pleased with the merchandise. Excellent products, excellent service!
by Julia on 05/27/2011
Terrific service all the way around. I left a comment on the website saying that I wished they made the heat packs in a larger size and they immediately emailed me and offered to make them for me in any size I wanted. They made and shipped my order very quickly and I love the heat packs. The quality was excellent. I highly recommend this site and the heat packs.
by Kathy Persing on 05/26/2010