We ship to the USA AND CANADA via the United States Post Office.
USA ORDERS: Shipping
and handling fees are calculated upon checkout,
based on the dollar amount of your order and your zip code.
Shipments to Canada are sent in a flat rate box and the shipping fee is calculated and collected AFTER the initial transaction is completed.
In-stock orders usually ship within 2 -4 business days.
Most items are in stock at all times.
Shipping within the United States
West Coast,
takes 2-5 business days for
delivery of in-stock items.
Shipping
within the United States East
Coast, takes 2-3
business days for delivery
of in-stock items.
Shipping
into Canada, takes 4-7
business days for delivery
of in-stock items.
If your item was not in stock, we will e-mail you with an approximate time of shipping.
Orders are rarely delayed..
Returns:
For
your protection, there are
no returns allowed on Bed
Buddy ® or Bed Buddy substitute
products or heat pack covers - for sanitary reasons.
All product returns must be pre-authorized. Please call 1.727.393.2226. If the product you ordered is returned to us, we will refund the product price only, not the shipping and handling fees.
If the package is refused by you, the amount charged to us for return shipping will be deducted from any refund.
Product Information
Remember
- Do not over heat your heat pack.
ESG Massage Therapy is a retail
re-seller of these products. We
do not manufacture them. We are
not responsible for any injury
that may occur from overheating these heat packs.
Some of our heat and
cold packs contain various
herbs. Do not order our heat
or cold packs if you have asthma,
allergies to herbs, or breathing
problems.
Remember
- Do
not overheat your product.
Heat in 40 second intervals, and always stay with your product
while heating. We
are not responsible if you over heat your product.
No refunds allowed on any heat
or cold packs, for your protection.
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