Shipping - Return Policies - Disclaimer for Aromatherapy Heat Pack Store
We ship our herbal heat packs to the USA via the United States Post Office or UPS.
Next or Same Day Shipping Most of the Time!
USA ORDERS: Shipping
and handling fees are calculated upon checkout,
based on the dollar amount of your order, your zip code.
In-stock orders usually ship within 1 - 4 business days.
Most hot pads and heat wraps are in stock at all times.
NO CANADA or Europe orders.
Shipping our aromatherapy heating pads within the United States West Coast, takes 2-4 business days for delivery of in-stock items.
Shipping within the United States East
Coast, takes 2-3
business days for delivery
of in-stock items.
If your item was not in stock, we will e-mail you with an approximate time of shipping. Orders are rarely delayed.
All product returns must be pre-authorized. Please call 1.727.393.2226. If the product you ordered is returned to us, we will refund the product price only, not the shipping and handling fees.
If the package is refused by you, the amount charged to us for return shipping will be deducted from any refund.
We Cannot accept returns of the rounded neck ring, or the rectangle body wrap IF the plastic wrap has been opened. If it has been broken we must assume that the product has been used. Call us BEFORE you break the plastic wrap.
Some of the seams on the Original Bed Buddies have been removed. The old pattern where the seam was may be visable on the material. This is NOT a defect so the product can not be returned because of this.
Product Information and DisclaimerThe statements on our website have not been evaluated by the FDA and are not intended to diagnose, treat, cure or prevent disease. The information and products provided by ESG Massage are not a substitute for a face-to-face consultation with your physician. If you are under a doctor's care, please consult with her/him prior to use of these herbal heat pack products.
Remember - Do not over heat your heat pack Talk to your doctor about any pre-existing conditions you may have regarding the use of heat or ice.
ESG Heat Pack Store is a retail re-seller of these products. We do not manufacturer them. We do not manufacture The Bed Buddy Products (out of stock) - Click Here to go to the manufacturer's web site. The current Bed Buddys are not made in the USA, but our other heat packs are.
Place your herbal heat pack in the microwave for one minute. If the microwave does not have a turntable, flip the herb pack over half way through the heating process to avoid burning. Each microwave provides heat differently so to avoid burning the heat pack it is necessary to check the heat pack every 30 seconds while it is heating, also to avoid burning. Check to see if it is hot enough, and if not, heat it up for another 20 seconds until you get the heat desired. Always test the temperature on the skin before using our heat packs, and do not sleep with or sit on any hot wrap or pack.
Always stay with the heat pack while it is in the microwave. Leave the heat pack in the microwave for one minute after you are finished with heating. We are not responsible for any injury that may occur from overheating these herbal heat packs such as burns on the skin or fire in the microwave or any where else as a result of you over heating one of our heat packs. Test your herbal heat pack and make sure it did not get too hot - before using it in any way. We will not replace your heat pack if you harm it.
We are not responsible for allergic reactions to herbs. All of our heat packs are available without herbs. We use strong aromatherapy in any heat pack that is scented. So make sure you are not allergic to herbs before you purchase a scented one. The flax seeds used in our non-aromatherapy hot pads do not have a strong smell.
Do not wet your heat pack. Sprits material lightly for moist heat. Do not use on extremities if you have diabetes. For external use only! They contain flax seeds, lavender, peppermint, chamomile, and ground bay leaves and other herbs. Our Herbal Concept's heat packs contain numerous herbs all kinds and are very fragrant.
Do not use heat on the eyes!
Use low heat and use less time for elderly and pets. Our herbal heat packs are not for children or infants.
Remember, some of our heat and cold packs contain various herbs. Do not order our heat or cold packs if you have asthma, allergies to herbs, or any breathing problems. For external use only!
Heat in 30 second intervals, and always stay with your herbal heat pack product while heating. We are not responsible if you over heat and damage your herbal heat pack product. None of the Original Bed Buddies are made in the USA any more.
The statements on our website have not been evaluated by the FDA and are not intended to diagnose, treat, cure or prevent disease. The information and products provided by ESG Massage Therapy / ESG Heat Pack store are not a substitute for a face-to-face consultation with your physician. If you are under a doctor's care, please consult with her / him prior to use of the products sold at the ESG Heat Pack Store web site.